OK - in defence of IP's, we are the top of the tree and very busy, hence we employ generally dedicated and well-trained staff to help us with the day to day running of the cases.
Most of the time this means that our managers and staff are ably in a position to deal with client queries, but occasionally there will be the need for a direct opinion or decision from the IP themselves. As I suspected, as soon as this particular IP got notice that his client was having difficulties is reaching him - his response was immediate.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
For further details contact me at
http://www.melaniegiles.com and view my IVA blog at:
http://melaniegiles.blogs.iva.co.uk