Creditor HarassmentHotline Service

CREDITOR HARASSMENT HOTLINE

Creditor HarassmentHotline Service 0871 566 3 999 STOP CREDITORS HASSLING YOU Use this service is you are being hassled by creditors and you want it to stop. (service provided by VincentBond) Steps: 1. Ring the hotline and record your complaint about creditor harassment with a member of our staff..f. 2. We will ring the creditor and inform them of your complaint. We will ask them to stop hassling you whilst we put together your debt plan. We will be as polite as possible to begin with but will record all conversations. If a client receives a significant volume of hassle from a creditor then we will become more assertive in our approach. 3. You can log into your online account at any time to find out the status of your complaint. You will even be able to listen to a recording of our complaints team complaining to your creditor!

Escalation Procedure
Phase 1 1st Complaint	We will register a complaint with your creditor stating: -You are setting up a debt solution with us -Can they stop contact you as you are paying back your debts as best as possible -Can they record this on their system Actions: 1) Phone call made to creditor, recorded and saved onto your client login area.
Phase 2 2nd to 5th complaint	We will register a complaint with your creditor stating: -We are not happy that they continue to contact our client -Our client is setting up a debt plan and should be commended rather than hassled for that. Actions: 1) Phone call made to creditor, recorded and saved onto your client login area. 2) Fax sent to creditor asking them to cease contacting our client
Phase 3 5th to 10th complaint	We will register a complaint with your creditor stating: -We are not happy that they continue to contact our client -Continued abuse of our clients time is causing unnecessary stress - this must stop immediately and an apology be made or we will go public. Actions: 1) Phone call made to creditor, recorded and saved onto your client login area. 2) Fax sent to creditor asking them to cease contacting our client 3) Name and Shame - the details of the creditor and their disgraceful treatment of our client will be placed online for public record. This will include transripts, dates and times of abusive calls and recordings of our complaints to them. We will also list faxes and any other notes.
Phase 4 10th complaint onwards	We will register a complaint with your creditor stating: -We are not happy that they continue to contact our client -Continued abuse of our clients time is causing unecessary stress - this must stop immediately and an apology be made or we will go public and also pursue legal action. Actions: 1) Phone call made to creditor, recorded and saved onto your client login area. 2) Fax sent to creditor asking them to cease contacting our client 3) LEGAL ACTION - We will commence legal action against the creditor in question. 4) PRESS RELEASE - We will issue a press release to all finance journalists together with any other information.